新港能源2023-2024年供暖季圓滿(mǎn)收官

3月15日24時(shí)，隨著鍋爐等輔機(jī)設(shè)備停止運(yùn)行，換熱站循環(huán)水泵關(guān)閥，持續(xù)運(yùn)行了123天的能源站安靜了下來(lái)，新港能源采暖季圓滿(mǎn)收官。整個(gè)供暖季，新港能源肩負(fù)民生保障的重任，為國(guó)際港務(wù)區(qū)28037戶(hù)居民帶去溫暖，圓滿(mǎn)完成園區(qū)266萬(wàn)平米的供暖任務(wù)。

未雨綢繆，做好供暖準(zhǔn)備工作

為確保如期供暖，公司自2023年4月開(kāi)始全面梳理上一采暖季生產(chǎn)、運(yùn)行情況，制定了詳細(xì)的技改和消缺計(jì)劃，組織了全方位的隱患排查，在供暖季前完成了設(shè)備維護(hù)保養(yǎng)、安全附件校驗(yàn)、井室管網(wǎng)檢查等。針對(duì)首年供暖的小區(qū)，加強(qiáng)檢查整改，對(duì)二次管網(wǎng)進(jìn)行三次試水檢查，將可能出現(xiàn)的問(wèn)題消除于供暖前，確保各項(xiàng)設(shè)備運(yùn)行可靠。

重?fù)?dān)在肩，全力以赴保供暖

“節(jié)能器法蘭漏水了！”

2月4日，西安持續(xù)降雪，運(yùn)行值班人員在巡檢的時(shí)候發(fā)現(xiàn)節(jié)能器法蘭漏水，第一時(shí)間通知維修人員，同時(shí)進(jìn)行初步查看。

“各位組員，初步判斷是節(jié)能器疏水管道因水渣過(guò)多堵住了，導(dǎo)致節(jié)能器積水過(guò)多，以至從縫隙流出，現(xiàn)立刻展開(kāi)疏通工作！”

由于鍋爐房?jī)?nèi)部溫度較高，節(jié)能器可操作空間狹小，運(yùn)行人員必須穿著防護(hù)服，忍受著高溫，以極其“別扭”的姿勢(shì)進(jìn)行搶修。在拆卸閥門(mén)過(guò)程中，由于行動(dòng)受限，找不到借力點(diǎn)，使得看起來(lái)簡(jiǎn)單的工作有些無(wú)從下手。但對(duì)“新港人”來(lái)說(shuō)，保供是硬要求，是必須完成的任務(wù)，運(yùn)行人員經(jīng)過(guò)多種嘗試，最后只能躺在地上進(jìn)行操作，很快完成了節(jié)能器的疏通，保證了正常的供暖。汗水夾雜著地上的熱水浸濕了運(yùn)行人員的衣襟，他們也不在意，保證供暖是他們此刻最在意的事。

供暖期間，巡檢每天不斷、一刻不落，通過(guò)巡檢發(fā)現(xiàn)并處理系統(tǒng)異常問(wèn)題共計(jì)74次，均得到及時(shí)有效解決。

智慧供暖，貼心服務(wù)暖人心

“家里暖氣今天突然就不熱了，你們快來(lái)看下怎么回事?！?/span>

“請(qǐng)您稍安勿躁，我們馬上給您處理……“

2月18日，新港公司客服熱線(xiàn)接到劉女士報(bào)修電話(huà)后立即通過(guò)智慧能源調(diào)度平臺(tái)核實(shí)用戶(hù)信息，隨即下派工單給小區(qū)供熱客服管家?？头芗沂盏胶蠹纯掏ㄟ^(guò)智慧能源調(diào)度系統(tǒng)手機(jī)端分派給檢修人員，檢修人員接到工單迅速上門(mén)排查發(fā)現(xiàn)該戶(hù)Y型過(guò)濾網(wǎng)堵塞，經(jīng)過(guò)半小時(shí)清洗，用戶(hù)室溫恢復(fù)正常?！皬拇螂娫?huà)報(bào)修到恢復(fù)正常只用了不到一小時(shí)，你們真利索?！眲⑴繉?duì)此十分滿(mǎn)意。

本次供暖季，公司客服24小時(shí)在線(xiàn)，檢修班24小時(shí)在崗，堅(jiān)持1分鐘派單，1天內(nèi)上門(mén)，1次性解決的“三個(gè)一”工作標(biāo)準(zhǔn)，全面推廣“供熱管家”管理模式，深入社區(qū)和用戶(hù)家中了解供暖情況、現(xiàn)場(chǎng)解決問(wèn)題。整個(gè)供暖季，共接聽(tīng)客服電話(huà)2萬(wàn)余次，派出工單6千余次，及時(shí)有效地解決用戶(hù)用暖問(wèn)題。

下一步，新港公司將梳理總結(jié)本次供暖季的經(jīng)驗(yàn)，在非供暖季做好設(shè)備維護(hù)與保養(yǎng)工作，為來(lái)年供暖做好準(zhǔn)備。

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